Refund & Return Policy

Last updated: July 4, 2026

At Dog Principal LLC, your satisfaction — and your dog's happiness — matters to us. If something isn't right with your order, we're here to help. This Refund & Return Policy explains your options and how to reach us.

1. Eligibility for Returns

To be eligible for a return or refund, your request must meet the following conditions:

• The request is made within 30 days of the delivery date.
• You can provide proof of purchase (order confirmation, receipt or the email/phone number used to order).
• For non-consumable items (toys, bowls, leashes and other accessories): the item is unused, in its original condition and packaging where possible.
• For consumable items (food, treats, chews): we understand your dog needs to try them! If your pet won't eat a product or you're unhappy with it, let us know — partially used consumables may still qualify under our satisfaction guarantee.

2. Non-Returnable Items

For health and safety reasons, the following generally cannot be returned:

• Products that have been fully consumed;
• Items marked as final sale or clearance;
• Gift cards; and
• Products damaged through misuse after delivery.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will arrange a free replacement or full refund, including any return shipping costs, at no charge to you.

4. How to Request a Return or Refund

1. Email info@dogfoodprincipal.com or call +1 (917) 998-9435 with your order details and reason for the return.
2. Our team will review your request and, if a return is required, provide instructions and a return address.
3. Once we receive and inspect the returned item (where applicable), we'll notify you of the outcome.

Please do not send items back before contacting us and receiving return instructions.

5. Refunds

• Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit.
• Original shipping charges are non-refundable except where the return is due to our error (damaged, defective or incorrect items).
• Where applicable, return shipping costs are the customer's responsibility unless the return is due to our error.

6. Exchanges

Prefer a different recipe, size or product? Let us know and we'll help you exchange an eligible item. The fastest way to get what you want is to contact us and we'll arrange it directly.

7. Order Cancellations

You may cancel an order before it has been dispatched for a full refund. Once an order has shipped, it is subject to the return process above. To cancel, contact us as soon as possible with your order number.

8. Contact Us